Hi Sbdental!
Great question. The letters Dr. Patel is referencing are the "narrative reports" or "soap notes" in the DentalWriter software.
While the QuickLetter templates are certainly useful for things like a quick thank you letter, or informed consents, or gap request templates, etc - the narrative reports are far more useful for communicating back to referring physicians as well as for supporting documentation for medical insurers as well, because it includes all of the clinical information like patient medical history, your exam findings, as well as the diagnosis and treatment plan.
Here is a link to a video that walks you through how to generate a narrative report in DentalWriter:
http://www.screencast.com/t/TRrbGQEIePIf you need any assistance, please feel free to reach out to us at
training@dentalwriter.com Hope this helps!