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Hi slocke!
Great question! Once you receive the primary EOB in from the primary insurer:
- open the original claim in DentalWriter - Use your "payments" button to apply the payment from the primary insurer and/or patient (if any) - Once you have updated the claim to reflect any payments, and ensure the secondary insurance information is completed in box 9 of the CMS 1500, you can go ahead and submit the secondary claim - be sure to include a copy of the primary EOB when you submit it!
Hope this helps! Please feel free to contact us with any further questions!
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How can we generate a secondary insurance CMS 1500 claim form after primary processes?
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