Hello!

When seeing patients for dental care after an accident I have always used box 14 on to list the accident date, whether it was the date for actual services or not. I never used a qualifier. I have never used box 15.

In this particular instance, patient had accident on 8/11/2021 (date in box 14) and seen us the next day 8/12/2021 which is listed box 24A.

BCBS returned claim w/ the following information:

Box 15 requires a qualifier of 439 and date when account is indicated
Box 14 contains date/qualifier is blank/invalid or illegible

I'd think Box 14 remains the same of accident date w/ qualifier 431 (onset of current symptoms/illness/injury occurred) and box 15 would list 8/12/2021 then w/ qualifier 454 - initial treatment... but this is still wrong w/ them requiring qualifier 439 as stated above for box 15.

Can you help straighten me out?

I've never been asked for this info before.

Thanks so much!

Jill T.