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Hi Guest,
It's always a good idea to send a narrative along with the claim. Since Medical insurance doesn't accept electronic attachments in box 19 on the claim form you can add a note stating "SOAP note mailed/faxed". That way when they process the claim they will know additional documentation has been sent. For sleep appliances the HST is sent during the pre-authorization request.
Hope this helps!
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Hello, we currently have your Dental Writer cloud based software with Apex claim submission software. We were told by Apex that they cannot send any attachments with the claim submission. My question is when billing for the sleep device, don't we need to send soap notes and the HST test with the medical doctors signature? If we do, how do we send this documentation to the insurance company?
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